Legal

Refund and Cancellation Policy

How subscription cancellations, billing, access periods, and refund requests are handled.

Effective date: May 24, 2026

1. Subscriptions

CoinVisionAI paid plans are subscription-based. Unless stated otherwise during checkout, subscriptions renew automatically according to the billing interval shown at checkout.

Payment processing is handled by PayPal or another listed payment provider. Their payment terms may also apply.

2. Cancellations

You may cancel a paid subscription from your account billing controls or through the payment provider where applicable.

After cancellation, paid access generally remains available until the end of the current paid billing period unless otherwise required by law or stated during checkout.

3. Refunds

Subscription fees are generally non-refundable once a billing period has started, except where required by law or where we determine, at our discretion, that a refund is appropriate.

If there was a duplicate charge, billing error, or technical issue that prevented meaningful access, contact [email protected] with the account email and payment details.

4. Free plans and trials

Free plans do not require payment and therefore have no paid refund. Any limited preview, free access, or promotional access may be changed, restricted, or discontinued.

5. Team and custom plans

Team, desk, enterprise, or custom arrangements may have separate written terms. If separate terms apply, those terms control refund and cancellation handling for that plan.